Shipping Policy

Orders placed on the website will be confirmed/approved and shipped within 1 business day. Order and shipping status can be tracked on 'My Account' section for customers who have registered by setting up a new account. If there is a delay in shipping, or a question concerning your order, we will attempt to contact you by telephone, email or both. In order to avoid incorrect shipments, we will delay shipping your order until all questions are resolved.

HealthConnection offers a variety of shipping options. These deliver times are business days and not calendar days. USPS does not consider Saturday as a business day. Business days are Monday-Friday, unless there is a holiday during a week. Holidays are defined as USPS holidays or the days on which USPS does not operate.

Based on weight and size of package, freight charge will be added to all orders. Different shipping options are available. Orders totaling over $159.95 qualify for FREE Ground shipping within continental United States. All packages are shipped via USPS Mail or Fedex Ground. For expedited shipping, USPS Express Mail or FEDEX will be used to ship the packages. We do ship to PO Box address.

PLEASE NOTE: Although, we ship the packages within 1 business day, USPS may take longer than usual to deliver packages. USPS offers expected delivery date on their website but it is possible that they may not be able to deliver the package within that time frame.

Also, please understand that sometimes due to extreme weather conditions, your packages may not get delivered as the Expected date shown on USPS website or as mentioned on our website. Packages are picked up and delivered manually and bad weather conditions (at pickup location or delivery location) could cause additional delays.

Please note 'Next Day' shipping is not available for Saturday delivery. So 'Next Day' orders placed after 3:00 p.m. on Thursday will be delivered on the following Monday. Also, Next Day orders are not shipped to PO Box addresses.

Sales Tax

We are required to collect sales tax on all orders shipped within the state of Illinois, and the on-line order system will estimate sales tax at 7.5%. Customers outside of the state of Illinois shall be solely responsible for any sales tax or other taxes that may be imposed as a result of purchasing products from this web site.